Our Priorities

What is SMS?

A Safety Management System (SMS) is a comprehensive set of policies, processes, procedures and systems that are used to identify and eliminate or mitigate safety hazards and risks that are inherent in our business. What does that mean? In an airline, it means that every activity we engage it - whether it be flying our aircraft, servicing our engines, or any of the thousands of processes it takes to get you from point A to B - is deliberately designed in a way that eliminates or reduces the potential for errors or accidents. It means that everyone who works for our organizations takes ownership for identifying, assessing and addressing safety risks. SMS airlines have processes in place to monitor, investigate and learn from every safety-related incident or issue, no matter how small, so that more significant safety issues are dealt with proactively before they occur. SMS includes focus not just on rigorous process, but on promoting a safety culture and excellence in communication.

All of NACC's airlines are firmly committed to SMS because we know that aviation safety can only be ensured through ongoing vigilance. SMS is internationally recognized as the most advanced approach to managing safety there is, and in partnership with Transport Canada and our many other stakeholders, we consider nothing more important than delivering our guests safely to their destination.

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